+ What is your cancellation and refund policy?
We know that life gets busy! All reservations (programs, drills, lessons, leagues, or court reservations) may be cancelled up to 24 hours before the first day of the reservation start time. If payment has already been collected, it will be refunded in full. If cancelled within 24 hours of the reservation, the Randy Ross Tennis Center reserves the right to charge/retain the entire fee.
If you have signed up for a series (program, league, drill) and need to miss one or more sessions we will offer you make up options.
Cancelation may be done online via a Member’s account, or by calling us during regular operating hours and confirming with our staff.