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FAQ's

Below is a list of our most commonly asked questions. Don't see what you are looking for? Contact us directly at any time.

Membership

+ Can I read the full Membership Policies before signing up?

+ When will I be charged for membership dues?

After completing the online membership registration process, you will be charged the initiation fee. No membership dues will be charged until the club is fully open. Once open Membership Dues will be charged on the first of every month.

+ Can I change my membership at any time?

Yes! We do ask that you give a full month's notice of any desired changes. Membership dues are always billed on the first of the month. Initiation fees will not be charged when you change memberships.

+ How do I sign up for a Junior Membership, the system wants me to be 18 years old?

Our online booking system, 10sPortal, does require that the person setting up the account and accepting the terms of service be 18 years old. When setting up your membership, put in the guardian's information first and then add the Junior in the "add additional members" section. Having problems? Contact us, we can help.

+ What is the difference between a Full and Instructional membership?

The Full Membership will give you access to the entire club and the ability to participate in all types of activities: lessons, programs, events, court rental, leagues, permanent court time, and the fitness center. An Instructional Membership is perfect if you only want to participate in lessons.

+ Do you offer a referral program?

Yes! For each membership you refer, you will receive an account credit for a free hour of court time - $32 value - that can be used anytime within a year. No limit to the amount of credits you can earn! Learn more here.

Guest Policy

+ What is your guest policy?

The guest policy at the RRTC is that guests are welcome on a limited basis and there are no additional guest fees. An existing club member may bring a guest to play on a court they have reserved or participate in a lesson, program, drill or event - all regular fees apply to the guest.

The club does not believe that it is fair to profit from a member when they have friends, relatives, or out of town guests visit and they want to play tennis. That is not fair to the member. The club does believe that it is also not fair if a member is frequently bringing in the same non-member as a guest. That is not fair to the club. So just like in the sport of tennis, if we are all fair to each other, we will all have a great match.

Guests (and members with guests), please allow extra time before your reservations to sign a waiver and pay for your service. Please plan to leave your name, phone number, and email address with us, so that we have the opportunity to follow up with you at some later point.

+Do I need to have a membership to play at the RRTC?

You are welcome to come try out a lesson, drill, or special event as a guest. We ask that you join as a member if you would like to come back more than a few times.

+Are there guest fees?

No, guests pay the same rates for lessons, programs, drills, events, etc. as members. However guests are limited to only using the club on a trail basis and if they come back often will be asked to join the club as a member.

Permanent Court Time

+ If I have PCT but want to play more on any given week, can I book a one off court?  What is the process?

You are welcome to have more than one PCT contract. If you are on one of the full membership types you may also book additional court time. If you are on the PCT only membership you would need to add on the Court Time membership option.

+ Am I allowed to bring a friend who is not a member to play at RRTC during my PCT?

All regular PCT players need to be members of the RRTC. We are adding a PCT only membership option that will be $25 per month. Those members will be able to participate in PCT only.

Financial Policies

+ What is your cancelation and refund policy?

We know that life gets busy! All reservations (programs, drills, lessons, leagues, or court reservations) may be cancelled up to 24 hours before the first day of the reservation start time. If payment has already been collected, it will be refunded in full. If cancelled within 24 hours of the reservation, the Randy Ross Tennis Center reserves the right to charge/retain the entire fee.

If you have signed up for a series (program, league, drill) and need to miss one or more sessions we will offer you make up options.

Cancelation may be done online via a Member’s account, or by calling us during regular operating hours and confirming with our staff.

+ When will I be charged for lessons, programs, drills, leagues, or court times?

When you book your reservation online via our booking system, 10sPortal, you will have a few options for payment. You can pay in full at the time of booking by entering in a credit card or selecting to use your credit card on file. You also may chose to put the charge to your "account". All charges put to account will be charged to the credit card on file the day the program begins. You also may select to bring cash or check to the club in person.

+ Are programs paid in full or per week?

All of our programs, lessons, leagues, drills, and PCT are paid in full in either at the time of booking or the first day of the program start. If you need additional payment options or a payment plan, please contact us.

Ready to sign up?

Click the button below to sign up now on our online membership portal. Contact us with any challenges and we can sign you up directly!